Returns & Refunds Policy
If you are not completely satisfied with your purchase, for any reason, we will offer you a free return within 60 days of purchase. Because custom and personalized products are made just for you, they are not returnable. Please note to utilize free returns, the package must be sent physically. Please note that the return label is not valid through USPS for APO/FPO returns. Please read the content as follows.
60-Days Hassle Free Returns/Refunds
Our top priority is to provide the best service possible and if you are not happy with what you ordered, we don't want you to keep it.
If for any reason you are not satisfied with your purchase, you may return the item(s) in its original condition for a full refund.
If you have any questions, please Contact Us, Thanks.
Our procedure of goods returned
Please contact our customer support via e-mail or online Contact Us during our working hours.
Our customer service will respond to your questions from 8:00 am (EST) 8:00 pm.
Our team will address your issues and concerns according to your specific requirements.
Please inform us of your request of refund, return or exchange within 14 days after you receive the goods.
All goods (undamaged, in its original) must be returned to us via express delivery.
You have to bear the cost, for us to redeliver goods if you want an exchange.
No fee or cost is applied for any return and refund .
Payment means for refund: credit card.
We are dedicated to keeping our customers happy and we encourage you to Contact Us if the product you have purchased does not meet your requirements.
Custom and personalized products are final sales, they are not returnable.
Customers need to return products to an appointed return address.
We will provide you with information of returns via e-mail.
After receiving returned goods, we will arrange a full refund.
Orders for returns require order number to be written on the outside of the package.
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The Billing Terms and Conditions form part of the Customer Agreement between the Customer ("you") and the Service Provider.
References in these Billing Terms and Conditions to "$" are to US dollars. We only refund the method of payment credit card provided (Visa, MasterCard, American Express etc) for payment your (goods) charge.
We will despatch Bills/Receipts to you by post or deliver in accordance with your package (goods) delivery.
If you request to refund your charge, and subject to our customer services agreement, the charge will be refunded to your account within 7-14 working days.